modellbaufreunde.ch

Hi everybody,

Thank you for your messages.

@Guenther: Great to ear. Did you find my emails in SPAM forlder ? Sincerely I don't know why my Email don't reach yours... Happy anyway that everything is OK now.

@all. If you have suggestions and improvements, feel free to contact me and I'll try my best to implement the best ideas.

Gabriel, GDkits.com

Hello, I'm Gabriel, the owner of GDkits.com. I thank the admin to allow me to join the conversation. Sorry to answer in English, but I don't speak German enough to answer in detail.

I see that some people are unhappy with the services of GDkits and I regret it sincerely. Please allow me to react to this:

GDKits is one person (me) working on mornings for an external company and the rest of the time for GDkits, meaning afternoons, evening and even week-ends, as actually it's what is needed to get it turning. Among tasks, there is: add more than 1000 products to catalog every month, prepare provider's orders, receipt them and dispatch/ship customer's orders. I've also to answer customer's email, inform them on order change (items arrival, parcel shipping, delayed items, etc) often on evening, refund unavailable items and unused postage after shipping. Also development of new project for the Swiss Air Force is taking some time actually.

The market size and stock cost in Switzerland doesn't allow to have the same stock as giants in Europe or Worldwide some of you indicates in their messages. Added to the fact that many customers make their purchase outside of Switzerland instead of in Swiss stores makes difficult to have important stock. I'm no blaming anybody for this, everybody is free to do what they want, but this has consequences on services of Swiss stores.

Since a few months, thousand of items coming from closed site Modelpassion.ch have been added to Gdkits stock. Unfortunately this has generated a few stock errors and some delay on the affected orders but I'm close to fix things up. Last months, many new items have been added to stock to be faster in delivering new orders as people ask for immediate delivery more than before. Holidays (mine and from providers) and some other factors have contributed to have extra delays on last months, but things should be OK now.

It was a choice to provide a huge catalog (more than 53`000 references actually) and have many items on stock (actually a little less than 10'000 different references are on stock), instead of proposing a little catalog with everything on stock.  Most of the items on catalogue are very difficult to get, but you have to wait for them if items are not on stock (generally 1-2 weeks, but some items may take some months as they are done by producer on demand or because provider doesn't restock some of them very often). When order is made with items on stock, delivery is very fast: The next business day or 1 day later. I'll continue to increase stock with new items until I reach the stock place limit.

Finally, I always try to group shipment to reduce shipping cost: if a customer makes an order and a few days later I see a new order, I keep everything on stock until I can ship all together (if delay is not too long) so I can refund shipment. This may not be what you want, in this case please make a note in the comment that you want the items of the "on stock" order immediately and I make shipment without delay.

Most of the time service at GDkits seems to be good and feedback from customers confirm this. Unfortunately I must admit that on some rare cases, there is an extra delay in delivery or service may not be as good as habitually. Your messages tell me that and I'm very concerned about customer's feedback. Some of you are unhappy and please accept my apologizes for bad experience you may have get from me.

Don't hesitate to contact me as soon as you have a problem with your order or you find the delay too long and I'll see what I can do. Your feedback here or by Email are really important to me as they allow to detect where the problems are and I can take the corresponding changes to improve the service.

I'll anyway continue to improve GDkits to allow the best experience for modellers, as most important is that modelling must be a pleasure!

Gabriel, GDkits.com